Observations
Short writing on AI decisions, business risk, and the patterns I keep seeing on the ground.
01
The Pattern
A new technology shows up. Someone says the business needs it. The demo looks convincing. Nobody stops to ask what happens if it does not work the way it was promised.
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The Question?
Have you read any of the privacy policies and terms of use for the AI tools your business is using? The gap between what they tell you and what they do not tell you is where the risk lives.
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The Blind Spot
SMBs have fire plans, WHS policies, cyber insurance. But I rarely see one with an AI usage policy — and staff are already using tools that touch customer data every day.
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The Grey Zone
What if the most expensive AI decision is not the one that fails? It is the one that sort of works.
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